Our Privacy Policy is a reflection of the standards we uphold and our dedication to safeguarding your personal information, ensuring every interaction with Astra Holidays is secure, respectful, and transparently managed.
Effective Date: 25-Apr-2025
Welcome to Astra Holidays’ Privacy Policy
At Astra Holidays, your trust is important to us.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our travel services ("Services").
By using our Services, you consent to the data practices described herein.
Information We Collect
We may collect the following categories of information:
Personal Identifiable Information (PII):
Name, email address, phone number, billing address, travel documents (e.g., passport copies), and emergency contact information.
Booking Details:
Travel preferences, destination choices, accommodation requests, special needs, and payment transaction records.
Device & Usage Data:
IP address, browser type, device information, pages visited, time spent, and interactions with our platform.
Communication Records:
Emails, inquiries, reviews, feedback, and chat transcripts.
How We Use Your Information
We use your information to:
Process and confirm travel bookings.
Provide personalized travel recommendations and offers.
Communicate essential information, such as trip updates or policy changes.
Improve our website, services, and customer support experience.
Comply with legal, regulatory, or contractual obligations.
Data Sharing and Disclosure
We may share your information under the following circumstances:
With Travel Partners:
Airlines, hotels, car rentals, tour operators — strictly for fulfilling your booking.
With Service Providers:
Payment processors, IT service companies, marketing platforms — under strict confidentiality obligations.
For Legal Compliance:
When required by law, regulation, subpoena, or court order.
With Your Consent:
For optional services such as visa assistance, insurance, or special third-party activities.
Note: We do not sell your personal data to third parties for profit.
Data Security
We implement industry-standard technical, administrative, and physical safeguards to protect your personal data.
However, no method of transmission over the internet or method of electronic storage is 100% secure. You acknowledge using our services at your own risk.
Data Retention
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy,
Comply with legal obligations,
Resolve disputes, and
Enforce our agreements.
Thereafter, we securely delete or anonymize the information.
Your Rights
You have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to any inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to applicable legal limitations.
Opt-Out: Unsubscribe from marketing communications at any time via the "unsubscribe" link or by contacting us.
To exercise these rights, email us at tours@astraholidays.in.
Children's Privacy
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us for prompt deletion.
International Transfers
If you are accessing our services from outside [Insert Country], your data may be transferred to, stored, and processed in a country different from your own, where data protection laws may differ.
Changes to This Privacy Policy
Your continued use of our services after any updates constitutes acceptance of the revised Policy.
